Return Merchandise

Before sending us any material for repair, upgrade or calibration, We kindly ask you to complete this form and send it to us. We will issue an RMA number (RMA =Return Merchandise Authorization) and further instructions regarding shipment.

The following items will be sent back (please specify type, serial-number, firmware version) An accurate description of any fault , helps us in to do a nice job. The instruments will be tested mainly for the fault described in your RMA request - especially for faults that are not immediately apparent.

Please fill in:

Company:
Contact person
Last name:
First name:
Address
Street / No.:
ZIP / City:
Country:
Contact address
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Description of product

Material number (P/N):
Serial number:
Firmware-version:


Description of fault:

Shipping address:

SYSCOM Instruments SA
MR Repair Center
rue de l'industrie 21
1450 Sainte-Croix
SWITZERLAND

Shipment:

  • Please make sure that the items are packed carefully (use the red carrying case if available).
  • Enclose a packing list of all the accessories enclosed. Do not forget the cables.
  • For customs clearance, please enclose a 'Proforma Invoice - for customs purposes only'. The amount shown on the pro-forma should not be less than 30% of the list price.
  • An accurate description of any fault , helps us in to do a nice job.
  • Please include return shipping address and any special instructions to facilitate customs clearance.
  • If shipment is to be made freight collect, please advise courier service to be used and your account number.
After receiving the goods we will issue a confirmation and - if desired - a cost estimate. Normally the goods are sent back to you within 5 working days. If we need more time, we will keep you informed.

We usually return the goods with a pro-forma invoice for customs clearance. VAT is due on this amount, but only for customers in Switzerland. If there are additional charges (if the repair is not under warranty), we will send you a separate invoice for the services (Outside SWITZERLAND no VAT is due on this amount).